What is the quality of the perfumes I receive?
All perfumes we offer are original, with a quality and authenticity seal. Each bottle is carefully handled to ensure you receive a product in perfect condition.
When will my perfumes be shipped?
All orders undergo a processing period before shipment. Most orders are dispatched on the same day they are placed, provided they are made before 2 PM (GMT).
You will receive a confirmation email once your order has been shipped.
What about pre-order items?
Pre-order items will be shipped on the first business day following their launch. If any pre-order item is removed, altered, or discontinued, we reserve the right to issue a refund.
When can I expect to receive my order?
For international deliveries, orders typically arrive within 1 to 3 weeks from the purchase date. If you are in Portugal, the delivery time is 1 to 3 business days.
If you need faster delivery, we offer express shipping options in some countries. Please select this option when placing your order.
If your order is taking longer than expected or if you have any questions, please do not hesitate to contact us, and we will do our best to assist you.
Can I remove an item from my order?
Yes, you can remove an item from your order and receive a refund before it is shipped. To do so, please contact us as soon as possible via email: info@goldscentsofc.com.
If the order has already been shipped, you can still request a refund by returning the items to:
Gold Scents
Av. Alfredo da Silva 13 R/C Loja,
2830-302 Barreiro, Portugal
How can I track my order?
You can track your order by clicking on "Track My Order" in our menu. Enter the tracking code provided in your shipping confirmation email.
Can I change my shipping address?
You can change the address before the item is shipped by contacting us via email: info@goldscentsofc.com.
My perfume arrived damaged, what should I do?
If your perfume arrives damaged, please contact us, and we will do our best to resolve the situation effectively.
Can I get a refund?
If you do not receive your order or are not satisfied with your order within 30 days of purchase, you can request a refund. Please read the refund policy.