Shipping Policy

Welcome to Gold Scents!

At Gold Scents, our priority is to ensure that your orders are delivered with maximum efficiency and security. Below, we explain our shipping policy so you know exactly what to expect.

1. Order Processing

Upon confirmation of your order, our team is dedicated to processing it as quickly as possible. Generally, orders are processed and dispatched on the same day or the next day, provided they are placed before 3 PM (Portugal time). Orders placed after this time will be processed on the next business day.

2. Shipping Methods and Costs

We offer several shipping options to best suit your needs:

Standard Shipping: Typically takes 3 to 5 business days for deliveries within Portugal and 7 to 15 (barring exceptions) business days for international deliveries. The cost of standard shipping will be calculated and displayed at checkout.
Express Shipping: For faster deliveries, we offer an express shipping option, with a delivery time of 1 to 2 business days within Portugal and 3 to 7 business days for international deliveries (barring exceptions). The cost will be calculated at checkout.

Shipping costs are calculated based on the weight of the order and the delivery location, and will be clearly displayed before you confirm your purchase.

3. Confirmation and Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track the status of your order using this number through our tracking page or on the carrier's website.

4. Deliveries and Schedule

Deliveries are made during business hours, from Monday to Friday. We do not make deliveries on weekends and public holidays. Please ensure you provide a delivery address where someone can receive the package during business hours.

5. Delivery Issues

If your order does not arrive within the estimated timeframe or if you have any issues with the delivery, please contact us immediately via email: info@goldscentsofc.com. We will do our best to resolve the situation quickly and effectively.

6. Incorrect Addresses

Please ensure that the delivery address is correct before finalizing your purchase. We are not responsible for packages lost or returned due to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, you will be responsible for the additional costs for redelivery.

7. Import and Customs Fees

For international deliveries, import duties, taxes, and customs charges may apply, which are the responsibility of the recipient. These charges vary by country and are collected by the carrier or customs authorities.

8. Policy Changes

We reserve the right to update or modify this shipping policy at any time. Any changes will be published on our website and will take effect immediately.

If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help!

Contact:

Gold Scents