At Gold Scents, your satisfaction is our priority. If, for any reason, you are not satisfied with your purchase, please follow our guidelines to request a refund.
1. Refunds
1.1 Refund Request Period
You may request a refund within 15 days of the purchase date. After this period, we will not be able to process the refund.
1.2 Refund Conditions
To be eligible for a refund, the following criteria must be met:
- The item must be in original, unused condition and in its original packaging.
- The request must be made within 15 days of purchase.
1.3 Damaged or Incorrect Items
If your perfume arrives damaged or does not match your order, please contact us immediately. For damaged items, request a refund immediately; the product must be sealed. We will cover the return costs for damaged or incorrect items.
2. Refund Process
2.1 How to Request a Refund
To request a refund, send an email to info@goldscentsofc.com with the following information:
- Order number
- Description of the problem or reason for the refund
- Photos of the item (if applicable)
2.2 Returning Items
If your order has already been shipped, you can return the items to:
Gold Scents
Rua Miguel Pais, nº 48B
2830-356 Barreiro, Portugal
Return shipping costs will be covered by us only for damaged or incorrect items. For other cases, return costs will be your responsibility.
2.3 Processing the Refund
Upon receiving and inspecting the returned items, we will process your refund. The amount will be credited to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on the payment method and bank.
3. Exceptions
3.1 Items Not Eligible for Refund
Some items, such as promotional or personalized perfumes, are not eligible for a refund. Please be sure to check the product description before making a purchase.
4. Policy Changes
Gold Scents reserves the right to change this policy at any time. We recommend that you review this policy periodically to stay informed of any changes.
If you have any questions about our refund policy or require further assistance, please do not hesitate to contact us at info@goldscentsofc.com.